Privacy policy

1. What we collect

Information you give us: your name, email, phone number and company; vehicle details and VINs; pickup and delivery addresses and contacts; signatures; and documents carriers upload, such as insurance certificates, W-9s and authority letters.

Information created when you use the platform: quotes, shipments, messages, call records, inspection photos and the time and place they were taken, and the IP address and device used to sign documents.

Location: while a driver has an active trip in the driver app, the app shares the truck's location so customers and dispatchers can follow the shipment. Location sharing stops when the trip ends.

Payments are processed by Stripe. We receive the payment status and the last digits of a card or account, not full card numbers.

2. How we use it

To price, book, dispatch, track and bill shipments; to verify carriers against FMCSA records; to send quotes, agreements, invoices, tracking links and delay notices; to prevent fraud and double brokering; to answer support requests; and to improve the platform.

Some features use AI models to summarize calls, draft messages or compare inspection photos. Those requests include only the data needed for the task.

3. Who can see your information

Everyone on a shipment sees what they need to do their part. The carrier assigned to your load sees pickup and delivery addresses and contacts. Customers see the carrier's company name, the driver's first name, the truck's location during transit, and inspection results.

Each company's data is separated from every other company's at the database level. Our staff access account data only to support you, verify carriers or investigate misuse, and that access is logged.

We use service providers for hosting, email, text messaging, calling and payments, under contracts that limit their use of the data. We don't sell personal information.

4. Text messages

We text you only if you've agreed to it, for example by checking the box on the quote form. Reply STOP to any message to opt out and HELP for help. Message and data rates may apply.

5. How long we keep it

Shipment records, signed documents and inspection photos are kept as long as they're needed for claims, tax and legal obligations. You can ask us to delete quote requests that never became shipments at any time.

6. Security

Data is encrypted in transit. Files are stored privately and served only to people with access to the shipment. Signing and tracking links are long random codes, and we store only a one-way hash of each one.

7. Your choices

You can ask for a copy of your information, ask us to correct it, or ask us to delete it where we're not required to keep it. Account holders can update their profile in Settings. Reply to any email from us, or use the contact details on our About page, to make a request.

8. Children

The platform is for people 18 and older. We don't knowingly collect information from children.

9. Changes

We'll post any changes to this policy here with a new date, and notify account holders by email of material changes.